Terms and conditions
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SIRET: 788 826 568 00016
The parties agree that the contract is subject to French law.
Customer service answers you from Monday to Friday. YJAAB does not have a telephone customer service, but only by e-mail.
The placing of the order is equivalent to the acceptance of the general conditions of sale.
YJAAB reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
The pictures illustrating the products do not enter the contractual field. The Buyer acknowledges that the photograph representing the product on the website is only indicative. Alterations can indeed appear because of the treatment of the photo, especially with regard to the colors.
No minimum purchase necessary
All orders must be made on the online store yjaab.com.
The buyer is invited to ask for any additional information concerning the products of the shop by e-mail: firstname.lastname@example.org
The means of payment are as follows:
The shop offers a payment by CB totally secure because the transaction is supported by PayPal even if you do not have a PayPal account.
If you have a PayPal account you can also pay via PayPal.
Payments by check and bank transfer are not offered by your YJAAB, please contact the customer service to make an arrangement if necessary.
The delay appears at the time of the basket in the means of delivery, delays expressed in working days.
All orders placed before noon are counted on the day J. An order placed in the afternoon will be taken into account the next day.
The customer is free to choose the delivery method corresponding to his needs.
Despite the care taken in the inventory, if it were to miss an item, you have the option to choose for a refund, a coupon of the amount of the value of the missing item valid on a next order, not Feel free to leave a comment in the box: "comment on the order" at the time of the order, concerning any instructions in case of unavailability of an article or any other important information, however we can not take into account instructions from delivery.
Out of stock items will be reported to you by e-mail once your order has been dispatched and until 48H by mail.
For foreign countries, a discount code will be offered as compensation, neither refund nor return of the article can be considered.
In case of error or omission or out of stock of a product in your order, please report it to our customer service by e-mail (email@example.com) within 7 days of receipt of the order. parcel. Beyond, claims will no longer be valid. Thanks for taking it into account.
Once your order has been shipped you will receive your order in: 48 / 72H according to the postage deadlines and 4 to 5 days via Mondial Relay. This time is counted in working days.
YJAAB, is in no way responsible for the delivery of your package, only the company chosen during your order is held responsible for any delay in delivery, loss and damage to the package.
If the delivery time exceeds 15 days, from the day of the order, the buyer may request the proof of deposit to make a claim to the company in charge of delivery. YJAAB is at your disposal to provide you with the necessary documents.
Deliveries are made by Colissimo International for all orders outside France and Belgium.
The delivery times must be taken into account at the time of the order, please add to this delay which is most often noted a possible delay of 3 clear days in case of peak orders.
In case of wrong address, the package will be returned (within 15 days postage). We will contact you upon receipt. The customer will then be mandated for the payment of actual delivery costs according to the weight of the package.
A customer does not move for the receipt of his parcel within 15 days will see his order returned to YJAAB. He will therefore be obliged to re-pay the actual shipping costs, so that we can reship his order.
All damaged packages must be refused:
Any anomaly concerning the delivery (damaged parcel, broken articles ....) must imperatively be indicated on the delivery form in the form of "handwritten reserves", accompanied by the signature of the customer. The customer must confirm this anomaly by sending to the post office within 2 business days following the delivery date a registered letter with acknowledgment of receipt setting out his claims. The customer will then send us by email (or letter) a copy of this letter.
Any Customer accepting a damaged parcel, or if the parcel was put directly in the mailbox, the protest must be formulated by registered letter with acknowledgment of receipt at the post office within 2 days from the delivery. The customer will then send us by e-mail (or letter) a copy of this mail.
Any item damaged during transport will not be subject to an exchange or refund if no reservation has been notified upon receipt of the package.
In accordance with Article L 121-20 of the Consumer Code as amended by Order 2001-741 of 23 August 2001, the withdrawal period is 7 clear days.
Trapping by hand is only possible if the YJAAB team is available and only at Trappes (we do not make any trips) and in case of exchange only.
RIGHT TO RETRACT
The Buyer must first notify the customer service by email: firstname.lastname@example.org specifying the order number, the products and the reference and the reason for the return.
Conditions of return, the product (s) must be:
· In their original clear plasticized packaging.
· The product must be in new condition and must have no signs of use.
Otherwise, the exchange will not be possible.
The customer has 14 days from the dispatch of his order to return these products
The return costs will be borne by the customer. And the customer is the only responsible for the good return of the goods.
Upon receipt of the products and after checking the perfect condition of the products, the refund is made within 15 days directly via the same payment method that has been used.
During sales or promotions:
Returns must be made within 7 days (no refund, only have)
A credit will be immediately issued in your name, the amount of returned products, which will allow you to choose the products of your choice on the whole site YJAAB.COM
The credit will be deducted from the total amount of your new order and it has a duration of one year from its date of creation.
In order to assert his rights, the Purchaser must inform Belle for her husband in writing of the existence of the defects within a period of 7 days from their discovery.
Defects and deteriorations caused by natural wear or by an external accident: incorrect assembly, faulty maintenance, abnormal use, fire, water damage ...), or modification of the product not foreseen nor specified by the salesman, are excluded from the guarantee. Similarly, the warranty will not play for apparent defects that the purchaser would not have prevailed in the delivery conditions. In any case, the legal warranty applies.
YJAAB as a reseller is not liable for damages of any kind, whether tangible or intangible, which could result from improper operation or misuse of the products marketed. The manufacturers of the products are solely responsible for the quality of their products and any adverse effects they may cause.
No bulk order is possible.
In accordance with Law 78-17 of January 6, 1978, the customer has at all times a right of access and rectification. To exercise this right please contact us.
In case of dispute please contact us by e-mail to email@example.com