You are not satisfied? Here's how to make a return.
Does the return request any payment ?
Returns are under customers’ responsibility
Can we make an exchange?
We only offer a refund or a voucher (during sales campaigns, no refund available, we only offer a voucher).
What is the deadline to make a return?
Any return and exchange must be done within the 14 days after receiving your items, and within the 7 days following your shipment reception during sales period .
How can I return?
By phone: appointment by phone at Trappes 78160
Simply note on a paper the references of your order, your name and the reason for the return. If you want a refund or credit:
YJAAB, LASSOUED 23 square jean lurcat 78190 Trappes
IMPORTANT: Before any return, please contact us by email at : firstname.lastname@example.org to inform us. Once your package is sent, please forward us your parcel number.
Can I return any item?
Yes, as long as it is in a perfect condiion and his tags have not been removed.
Please note the following exceptions:
Swimwear: the hygienic protection must be intact.
Underwear: exchanges and returns impossible,
Accessories: returns are possible in the complete original packaging.
When will I receive the amount of my return?
The amount will be credited on the average payment with an approximate payment period of 10-14 days.